Shopping Frequently Asked Questions
If you have questions about Goodwill stores in central Arizona, please review this helpful list of questions and answers.
What are your store hours?
Regular hours for our retail stores are Monday through Saturday from 9 a.m. to 9 p.m. and from 10 a.m. to 6 p.m. on Sunday. However there are exceptions for some stores. Please visit our Find a Store page for more information.
Do your stores accept donations?
All of our retail stores accept donations during business hours. Next time you stop - bring in your unwanted items AND receive 20% off your next purchase.
Where does the money go?
The revenue generated from the sale of donated items in Goodwill 's retail stores remains in our community to assist people who are working to improve their lives through gainful employment. Goodwill of Central Arizona has been providing services in the community since 1947. Our commitment is to "Put People to Work."
Do your stores only hire people with disabilities?
It is a standard policy for Goodwill to hire the best-qualified people from the community at all levels and departments. The retail operation will hire many workforce development participants interested in the retail field to give them the experience they need to be successful. Get more information on jobs at Goodwill.
What is your return policy?
As of November 19, 2008, merchandise returned within 14 days of purchase with a valid receipt and original Goodwill tags still attached to items will receive a store credit for the full value – credited to a Good¢ents card. Any items returned without the tags attached AND the original receipt will receive a refund for the last-known sale price of $1 credited to a Good¢ents card. Multiple returns can be credited to the same card. No exchanges will be given. Store credits are redeemable for six months from the date of issue at any Goodwill retail store location, using your Good¢ents card. Lost cards and credits are not recoverable and not the responsibility of Goodwill of Central Arizona.
What if I have other questions?
If these questions didn't answer your question, check our other Frequently Asked Questions (donation Q & A and ecademie Q & A) or feel free to contact our Customer Concern hotline at (602) 535-4190 or (877) 200-8500.
