Goodwill of Central and Northern Arizona Impact Report – November 2023

Goodwill Impact Report - November 2023


“My wife Tiffany won an auction item at a Goodwill gala many years ago,” Jeff Bucher said when asked how he became involved with Goodwill. That auction item happened to be dinner with the then Goodwill CEO. Jeff and Tiffany both became very interested and involved in the mission. As owners and founders of Infincom, a leading provider of office technology in the Valley, the couple has a strong affinity for bold leadership. Later, they met current CEO Tim O’Neal and have been strong supporters ever since. “It’s the leadership’s vision and passion for the mission that keeps us engaged,” Jeff said.

Jeff and Tiffany Bucher give graciously of their time, energy, and financial resources to support Goodwill’s vision of ending poverty through the power of work.

“As life-long Arizonans, we appreciate the many ways Goodwill serves our community. I’ve even brought neighbors needing assistance to find jobs to the Goodwill Career Centers. I tell everybody about The Excel Center. Goodwill helps people get the training and education they need to earn a living wage and beyond.”

Currently, Jeff is an advisor for our Driver of Change Golf Tournament. He was instrumental in last year’s successful tournament and is once again volunteering his expertise to make next year’s even more impactful.

“I invite you to participate in the golf tournament. Become a sponsor, reserve a foursome, donate a raffle item, or make a monetary donation. Get involved and become part of the solution.”


February 29, 2024, 8:00 AM Shotgun Start
The Phoenician Golf Club
6000 E Camelback Rd, Scottsdale, AZ 85251
Get ready to tee up positive change in the community by joining us for our Driver of Change Golf Tournament. Find registration and sponsorship opportunities HERE!


In partnership with Mercy House, Goodwill provides emergency shelter intervention for families experiencing homelessness in Maricopa, Yavapai, and Coconino counties – all at no cost to families.

There is one barrier that is more challenging than any other. It is one of the most basic needs of any human being: the need for shelter. Imagine going to an interview without clean clothes, running on nothing but four hours of sleep on the pavement with the ache of hunger in your belly. Imagine going to work every day under those same circumstances and conditions and being uncertain of your own safety. What if you have children? Where would they go?

That is the reality for many families in Arizona. That is why we started the Hope & Home Family Shelter Program: to give families the support and stability they need.

Many other housing programs only focus on providing temporary housing. Hope & Home is different because families receive resource assistance for food, transportation, work, housing, child care, and more, to ensure they are successful. Learn more in this video.


We connect Veterans and their families with caring Veteran staff members and resources including job assistance, resume building, mock interviews, training, and more – all at no cost for Veterans.

Over a half million Veterans currently reside in Arizona – strong men and women from all walks of life who have proudly served their country.

Unfortunately, many of our Veterans do not receive the support they need to make the challenging transition from military service to civilian life. Some Veterans find it challenging to adapt from the highly structured culture of the military. Some Veterans are simply not aware of the work they are uniquely qualified for. And some come back from deployments with “personal baggage” – some large, some small – and all deal with it in their own way.

Our Veteran Career Center is staffed exclusively by Veterans, for Veterans, and their families. Our Veteran coaches have expertise in tailoring resumes, in particular, for Federal employment, to better assist our Veterans looking to reenter the workforce through government employment opportunities. Learn more in this video.


If you would like to see and experience our mission here at Goodwill of Central and Northern Arizona, sign up for an upcoming Mission tour by clicking HERE. If you want to take action by donating to help us fund our programs, click HERE.


We help students ages 18 and older earn their high school diplomas, gain workforce certifications, and access childcare, life and career coaching, and transportation assistance all at no cost to the students.

Last year, we took our first steps toward changing the way education is delivered for working-age adults in Arizona.

We launched the Goodwill Excel Center, a high school for adults to give them the opportunity to complete their high school diploma. This crucial step opens the door to a world of possibilities, allowing students to pursue new career opportunities and close a devastating income gap.

“Our students range from 18 to 79 years old”

– Georgia Harris, Vice President and Superintendent

The Excel Center provides free on-site childcare, flexible scheduling, transportation assistance, and career and life coaching. Our students have the opportunity to complete professional certifications that will help them take that next step in their career journey, making sure they can provide for themselves and their families. All of this comes at no cost to them, and it’s all thanks to your continuing support.

This year, we celebrated our very first graduate and opened our new Excel Center Papago campus located at 48th Street & McDowell.


We offer employment support including resume building, mock interviews, career exploration, career training, and certifications – all at no cost for the public and online 24/7 ( or in-person.

Across Arizona, we’re helping our neighbors help themselves by giving them the career tools they need to succeed. This allows them to be self-sufficient so they can support themselves and their families.

One of the most rewarding aspects of working with Goodwill is witnessing the successes of the individuals who have worked with us and seeing the progress they have made. We take the time to listen and develop solutions that remove the barriers faced when gaining an education or getting hired. It starts with understanding the challenges people face on a daily basis and doing something about it.

We all understand that having a job is so much more than just earning a paycheck. It gives us a sense of belonging, feeds our families, and provides a sense of accomplishment.

Goodwill’s no-cost career services help individuals achieve a sense of dignity and self-worth. Goodwill empowers individuals, strengthens families, and builds stronger communities.


Mitzi visited one of our Career Centers looking for employment and was inspired by the work our Career Coaches were doing in the community. She joined Goodwill as a Career Coach, pouring her heart and soul into her work so that she could help others who were struggling with the uncertainties of unemployment.

Mitzi’s tireless work and dedication are reflected in every life she touches. She had walked in their shoes – she knew what it meant to be hungry, homeless, and without hope. She knew their stories because she had lived through the same pain and heartache firsthand, and this drove her passion.

When we first began building the framework of what would become the shelter program, we knew that we needed that same knowledge and passion. Earlier this year, Mitzi was promoted from her role as a Career Coach with Goodwill to a Housing Solutions Case Manager with Hope & Home. She continues to live and breathe our mission every day.

Exciting Events this Week!

Amazing things are always happening at Goodwill of Central and Northern Arizona! Whether you are looking for a daily special or want to participate in one of our job training events, we have something for you.

*Daily deals are valid at select Metro Phoenix, Prescott, and Yuma locations. Please check with your neighborhood Goodwill for details. Dollar Day pricing adjustment goes into effect on Jan. 5, 2023.

Discount valid on used merchandise only. Not valid on food or drink, new goods, seasonal or holiday items. Not valid at Goodwill Clearance Center.