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Discover a Career
at Goodwill


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Your success is our success, which is why Goodwill is passionate about providing you, as a valued member of our team, everything needed to position yourself in the place of most potential for career advancement and life enrichment. With competitive pay and health benefits for your wellbeing, robust training, mentorship and leadership development programs, as well as paid time off to volunteer in your community, your career at Goodwill is sure to be both fun and rewarding.

Together, let’s realize our vision of ending poverty through the power of work. Explore below to learn more about our organization and view current opportunities with Team Goodwill.

Join Team Goodwill

“It is not just a job, there are so many opportunities to make a career. The sky is the limit.”

Diana

Good Things Are Ahead!

As a Goodwill team member, the work you do every day helps make a positive difference in our communities. From Retail, Warehouse and Transportation to our Mission Services teams or a support department, you can feel proud knowing you’re an important part of an organization that is empowering individuals, strengthening families and building stronger communities in Arizona and Maryland.
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Explore Career Opportunities with Goodwill Retail!

Donations and purchases made at our Goodwill retail stores provide our organization with the funds we need to support our mission. For that reason, our Retail team members are the backbone of our organization. With more than 90+ stores (and more coming soon!), we are always on the lookout for customer-service oriented people who enjoy being part of a team, and are looking to build a meaningful career in retail.

Retail Management Careers

We’re always looking for passionate people to lead our retail stores. For candidates interested in becoming Customer Service Managers, Assistant Store Managers or Store Managers, we offer an extensive training program to build managerial skills and learn our unique business. This program is ideal for driven and motivated applicants who care about developing people.

The Warehouse and Transportation department plays a crucial role in Goodwill’s retail and recycling initiatives. It provides transportation services to all of our retail stores and donation centers, delivering product to stores, and transporting processed merchandise and recyclable materials to our Retail Operations Center (ROC).

Warehouse

The Warehouse team processes items that are being recycled from our stores and sold to salvage vendors. This department includes roles such as salvage grading, dock helper, and forklift, baler, and tipper operator, and more.

Clearance Center

The Clearance Center team processes and moves donated merchandise in preparation for sale in the clearance outlet. All members of this team are cross-trained to work as a retail sales associate or as forklift operators.

Transportation

The Transportation team operates all warehouse vehicles to pick up, transport and/or deliver donated goods. Members within this department are responsible for coordination of transportation, storage, or distribution of donated merchandise for Goodwill.

E-Commerce

The E-Commerce team works together to list and process specific items that will be sold on shopgoodwill.com. They largely price jewelry and other unique items, pulling orders from shelves or staging area, and generate packing and postage labels for sold items.

Administration (Executive/CEO & President’s Office)

A spirit of exceptional service prevails throughout this department which plays a key role in our daily operational activities. Team members provide administrative support to Goodwill staff and board members, demonstrate the highest level of customer service, and perform invaluable professional duties on behalf of Goodwill’s operational and support teams.

Asset Protection

The Asset Protection team is responsible for ensuring the safety, security and protection of the organization and its assets. Members of the Asset Protection team lead by example and take a proactive approach to preventing and limiting loss. Goodwill considers its people to be its most important asset, and team members play an instrumental role in creating a culture of asset protection that extends throughout the organization.

Real Estate

The Real Estate team focuses on the development of commercial properties including current and future retail locations. Their goal is to offer Goodwill customers and donors a modern, clean, and professional retail experience—starting with a welcoming exterior. Real estate operations place an emphasis on productivity, efficiency, and respect for our community partners, neighbors, and customers.

Philanthropy

The Philanthropy team oversees Goodwill’s philanthropic and economic development programs. This department is involved with numerous activities aimed at strengthening Goodwill’s impact on the community, and plays a key role in developing the partnerships and strategic initiatives that enable Goodwill to fulfill its mission to end poverty through the power of work.

Finance

The Finance team oversees all of Goodwill’s accounting, budgeting, and payroll functions and is responsible for maintaining superior standards of accounting and reporting. Operating as a support team, the finance department is committed to putting Goodwill’s operational teams in the best position to work toward ending poverty through the power of work.

Human Resources

The Human Resources team provides comprehensive employee support services to more than 3,800 Goodwill employees. The team oversees benefits, administration, recruitment and hiring, leads employee training programs, and is responsible for numerous activities aimed at creating an internal culture in which all employees are supported and empowered to succeed.

Learning & Development

The Learning and Development team develops and facilitates customized learning solutions for existing and new leadership development programs, builds training plans and assessments, and develops highly-interactive and engaging blended learning solutions with expert knowledge in the principles of adult learning.

Enrichment (Internal)

The Enrichment team keeps an internal focus on the growth and success of Goodwill team members. The program includes all aspects of career enrichment including benefits, training, and general support services. Team Enrichment provides all team members the dedicated resources of “GoodStart,” “GoodStuff,” and “GoodSteps” to actively create self-sufficiency and a path to a better career.

Information Technology (IT)

The Information Technology team keeps all of Goodwill’s departments connected, while supporting multiple complex data management systems and operating networks that process more than five million retail transactions each year. Goodwill’s IT department functions as a support team. Members of this team respond to technology support requests from all departments, and develop and implement innovative solutions crucial to the success of the organization.

Marketing and Communications

The Marketing and Communications team oversees the organization’s internal and external communications, advertising, marketing, public relations, and social media. Marketing functions as a support team, and a spirit of exceptional service prevails throughout the department. New team members will find themselves immediately welcomed and fully integrated into a culture that values teamwork, rewards hard work, and celebrates the successes that we help the operational departments achieve.

The Facilities and Construction department delivers high-quality, competitively-priced commercial business services for Goodwill. Our diversified teams work within our interior services or exterior services division to provide the highest level of commercial maintenance.

Facilities

The Facilities team provides janitorial and interior services including floor care, spot painting, drywall repair, simple plumbing, light bulb replacement, sign installation, and more for Goodwill buildings. Members are also responsible for more complex duties such as electrical wiring and switches, installation of interior walls, sinks, toilets, vanities, masonry skill, as well as carpet and tile installation.

Construction

The Construction team provides overall building maintenance for all Goodwill locations. Members in this department are responsible for window washing, updating and remodeling current stores, and preparing new stores for grand openings.

Career Services:

Our Career Services team works directly with job seekers at our no-cost career centers in Arizona and Maryland. This team helps members of our community gain the skills and resources to find meaningful employment through the delivery of one-on-one coaching, resume development, digital skills training, and more.

Community Engagement:

The Community Engagement team works to build relationships with community organizations and builds awareness of the services and solutions we offer. This team will often work with other organizations to provide a wide array of services to our job seekers such as housing, food, and transportation. These relationships are vital to better serving our communities.

Employer Engagement:

Our Employer Engagement team builds long-term strategic relationships with employers to enhance employer productivity and profitability. They host a variety of hiring events and job fairs to connect quality employers with ready-to-hire candidates. This team is an essential part of connecting our job seekers to meaningful employment.

Contact Center:

Our Contact Center team is often the first point of contact for a wide range of services we offer. This team schedules home pick-ups, delivers exceptional customer service, provides virtual support for our online platform (My Career Advisor), and more.

Explore the Benefits* of Working at Goodwill

We want you to thrive personally and professionally as a Goodwill team member and offer a range of benefits to support your overall health and wellbeing, including:

  • Career Development
  • Robust Training Program
  • Mentorship, Job Shadowing, Enrichment
  • Medical, Dental, Vision and Prescription Drug Coverage
  • Disability and Life Insurance
  • Paid Vacation and Sick Days
  • Employee Assistance Program
  • 30% Discount on Donated Goods and 5% Discount on New Goods at Goodwill
  • Vacation Donation Program
  • Paid Day to Volunteer
  • Recognition Programs
  • Onboarding
  • Leadership Development Programs
  • Learning and Development Resources
  • Coaching and Mentoring
  • Job Shadowing
Join Team Goodwill


*Certain benefits are only available for employees who are classified as full-time.

DISCOVER GOODWILL's Culture

At Goodwill, we are committed to creating a supportive team environment. Providing exceptional service to others—our customers, donors, members of the community and each other—is at the heart of who we are as an organization.

We are also guided by five core values, which we strive to live by every day:

TRUST

Make relationships as important as results. Do the right thing even when no one is looking. Do what we say we will do. Have the courage to resolve differences. Respect the uniqueness of every individual.

COLLABORATION

Engage in unfiltered conflict around ideas. Apologize when appropriate. Take care of each other and the business. Achieve greatness as One Goodwill. Partner with our communities to serve our customers.

ENGAGEMENT

Value attitude and aptitude. Be an ambassador of Goodwill. Go above and beyond. Have fun and celebrate successes. Make life better for those around us.
 

OWNERSHIP

Lead by example. Drive operational excellence. Hold one another accountable. Make Goodwill better every day. Take responsibility to initiate solutions.

INNOVATION

Encourage continuous learning. Be willing to take risks. Transform from common to exceptional. Promote breakthrough thinking. Embrace change.

Our Mission

Empowering Individuals, Strengthening Families and Building Stronger Communities

As a Goodwill team member, your contributions help us work towards our vision of ending poverty through the power of work. Our Goodwill team members make it possible for thousands of people in Arizona and Maryland to find meaningful employment and become self-sufficient.

VIEW SUCCESS STORIES
We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, gender identity, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.