Soft Skills 100 – Interpersonal Communication

After you have covered the basics of personal skills, it is essential to learn the importance of interpersonal communication and how it affects relations in a work setting. There are many forms of communication and ways to implement them to become an ideal team player. This portion of Soft Skills 100 will outline the best practices in active listening, business communication, and non-verbal interaction that will build a foundation in interpersonal relationships. Here is an overview of a few topics in the next part of the class.

Why is communication so important? At work and also in many other areas of life, it helps us establish relationships. In a team setting, it builds a foundation in times of change and helps everyone stay on the same page when resolving conflict. During the Soft Skills course, you will learn how to identify exceptional communicators. Typically, this individual exudes positivity, respect, and politeness – and statistically has a higher chance of success. Avenues for communication can include in-person conversation, phone calls, texts and email. Email etiquette is essential to adhere to in any business situation. This course will identify ways to improve all types of communication (verbal, non-verbal, and visual) and your listening skills for a more productive work environment.

One essential form of communication is listening. It is the simplest way to understand someone’s expectations, needs, and concerns and react accordingly. If you have poor listening skills in the workplace, it may lead to the spread of misinformation, conflict, and confusion. To become a better listener, you must know the difference between active, combative, and passive listening. Though all forms create a foundation in your interactions, active listening is the most critical skill when listening to understand. This will increase your ability to accurately comprehend information and draw reasonable conclusions with a greater sense of clarity. In this section, you will cover ways to absorb detail, give full attention, and demonstrate understanding.

Characteristics of a Team Player
In addition to being effective communicators and listeners, ideal team players are humble, hungry and smart. This portion of Soft Skills will define the terms and highlight how they are useful in the workforce. Questions to ask are, “what does humble mean to you?” “What are ‘hungry’ behaviors?” “What is a charmer vs. a motivated individual?” By the end of the course, you will be able to answer these questions and apply the results to your current work behaviors and beyond. By learning to make yourself a better team player in all aspects of your career, as well as in personal goals, you will communicate more effectively and improve your connections.

Soft Skills 100 is the next step in your career development training that will give you the skills and knowledge you need to impress potential employers and secure stable employment. Once you have learned new techniques and brushed up on previous experience, your job search will become that much easier! Ready to enroll? Visit to learn how you can increase your interpersonal communication skills and gain the confidence to land your dream job.

Exciting Events this Week!

Amazing things are always happening at Goodwill of Central and Northern Arizona! Whether you are looking for a daily special or want to participate in one of our job training events, we have something for you.

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